Contact Us
Thank you for visiting Purlpivot. If you have any questions about our products, orders, shipping, returns, or other customer service matters, please feel free to contact us.
1. Contact Information
For customer service inquiries, the best way to reach us is by email. If your question is related to an existing order, please include your order number so we can assist you more efficiently.
Email:
support@purlpivot.com
Phone:
+85295331498
Available Monday to Friday, 9:00 AM (GMT-8) – 5:00 PM (GMT-8)
Company Name:
HONG KONG DOME INTERNATIONAL LIMITED
Company Address:
UNIT 35, FLAT B, 11/F, WONG KING IND BUILDING,
2-4, TAI YAU STREET, SAN PO KONG, HONG KONG
2. Customer Support
Our customer support team can assist you with questions related to:
- Product information and specifications
- Order status and tracking
- Shipping and delivery
- Order changes or cancellations
- Returns and refunds
- Damaged, defective, or incorrect items
- Other questions related to your purchase
When contacting us about an order, please provide your order number and the email address used for the purchase. If your inquiry concerns a damaged, defective, or incorrect item, including relevant photos or videos may help us review the issue more efficiently.
We aim to respond to customer inquiries within 24–48 hours on business days. Messages received outside our customer service hours, on weekends, or on public holidays will be reviewed during the next available business day.
Thank you for choosing Purlpivot. We appreciate your business and look forward to assisting you.