Privacy Policy

Last Updated: September 1, 2026

At Purlpivot, we value the privacy and trust of our visitors and customers. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, communicate with us, or make a purchase.

Purlpivot is operated by HONG KONG DOME INTERNATIONAL LIMITED.

1. Information We Collect

We collect certain information in order to provide our services, process your purchases, communicate with you, and improve your shopping experience.

Information You Provide

When you place an order, create an account, subscribe to marketing communications, or contact our customer support team, we may collect information such as:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Order and transaction information
  • Payment-related information
  • Information you provide when contacting customer support
  • Other information you voluntarily provide to us

We generally do not need to receive or store your full payment card number directly. Payment information may instead be processed by third-party payment service providers in accordance with their own privacy policies and security practices.

Automated Information

When you browse or interact with our website, certain technical information may be collected automatically, including:

  • IP address
  • Device type and browser information
  • Operating system and general technical information
  • Website interaction and usage information
  • Pages viewed, referring pages, and related browsing information
  • Information collected through cookies and similar technologies

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • Order Fulfillment: To process payments, fulfill orders, arrange shipping, provide order confirmations, and provide tracking information.
  • Customer Service: To respond to inquiries, provide support, investigate order issues, and communicate with you about your purchases.
  • Account Management: To create and maintain customer accounts and provide related services where applicable.
  • Customer Experience: To understand how customers use our website and improve our website, products, services, and shopping experience.
  • Communication: To send transactional, service-related, and administrative communications. Where required by applicable law, we may send promotional communications only where you have provided the required consent or otherwise have the applicable legal basis to receive them.
  • Security and Fraud Prevention: To identify, prevent, investigate, and address fraud, unauthorized activity, misuse, security incidents, and other risks.
  • Legal and Compliance Purposes: To comply with applicable laws, regulations, legal processes, and lawful requests, and to establish, exercise, or defend legal claims where appropriate.

3. Data Protection & Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the circumstances and services involved, these measures may include:

  • Encryption: Information transmitted through our website or payment-related services may be protected using industry-standard security technologies, including encryption where appropriate.
  • Access Control: Access to personal information is limited to personnel, contractors, and service providers who need the information for legitimate business purposes.
  • Payment Security: Payment transactions may be processed through third-party payment service providers that maintain their own security measures and privacy practices.
  • Data Minimization: We seek to collect and retain information that is reasonably necessary for the purposes described in this Privacy Policy.

While we take reasonable precautions to protect personal information, no method of transmission or electronic storage can be guaranteed to be completely secure.

Payment Card Information

Purlpivot generally does not directly store full credit or debit card details on its own servers after a transaction has been completed. Payment information may be handled by third-party payment processors that process payments on our behalf.

4. Third-Party Disclosure

Purlpivot does not sell, trade, or rent your personal information to third parties for their independent use.

We may share personal information with trusted service providers and business partners when reasonably necessary to operate our business and provide services to you.

These parties may include:

  • Payment processors
  • Shipping and logistics providers
  • Website and hosting providers
  • E-commerce platform providers
  • Customer support providers
  • Analytics and performance service providers
  • Advertising and marketing service providers
  • Fraud prevention and security providers
  • Professional advisers and service providers
  • Government authorities or other parties where disclosure is required or permitted by applicable law

Service providers may access personal information only to the extent reasonably necessary to provide services or perform functions on our behalf, subject to applicable contractual, legal, and security requirements.

Advertising & Analytics Partners

We may use third-party advertising and analytics services that employ cookies, pixels, tags, or similar technologies to understand website activity, measure performance, improve our services, and, where permitted by applicable law, provide or measure relevant advertising.

These services may include:

The specific services and technologies used by Purlpivot may change over time.

Information collected by these third parties is subject to their respective privacy policies and terms. Depending on your location, browser, device, and available settings, you may be able to limit certain advertising or tracking technologies through your browser, device settings, or the applicable third-party platform.

5. Cookies Policy

We use cookies and similar technologies to support essential website functionality and improve your browsing and shopping experience.

Types of Cookies We May Use

  • Strictly Necessary Cookies: These cookies support essential website functions such as shopping carts, checkout, security, and account features.
  • Analytics & Performance Cookies: These cookies help us understand how visitors use our website and allow us to improve performance, functionality, and user experience.
  • Marketing Cookies: These cookies may be used by us or our advertising partners to measure advertising campaigns and, where permitted, provide advertisements that may be more relevant to you.
  • Preference Cookies: Where applicable, these cookies may remember settings or preferences that improve your browsing experience.

Our website may use Shopify or other third-party technologies to provide e-commerce functionality and related services.

For additional information about cookies used by Shopify, please visit:

https://www.shopify.com/legal/cookies

You can control or disable certain cookies through your browser settings or, where available, through the cookie controls provided on our website.

Please note that disabling certain cookies may affect the functionality, security, or performance of our website.

6. Third-Party Links

Our website may contain links to websites, services, social media platforms, or other resources operated by third parties.

These third-party websites and services maintain their own privacy policies and practices. Purlpivot is not responsible for the privacy practices, security, content, or operation of websites or services that we do not own or control.

We encourage you to review the applicable privacy policy and terms of any third-party website or service before providing personal information.

7. Privacy Rights and Regional Requirements

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These rights may include, where applicable:

  • Requesting access to personal information we hold about you
  • Requesting correction of inaccurate or incomplete information
  • Requesting deletion of personal information, subject to applicable legal exceptions
  • Requesting restriction of certain processing activities
  • Objecting to certain uses of personal information
  • Withdrawing consent where processing is based on consent
  • Requesting information about how personal information is collected or used
  • Requesting a copy of certain personal information in a portable format, where applicable
  • Exercising applicable rights concerning marketing communications or certain cookies and tracking technologies

The availability and scope of these rights depend on applicable laws and your circumstances.

To exercise a privacy right or ask a privacy-related question, please contact us using the contact information provided in Section 11.

We may need to verify your identity before completing certain requests. We may also decline or limit a request where permitted or required by applicable law.

California Privacy Considerations

If you are a California resident and applicable California privacy law applies to our processing of your personal information, you may have additional rights under applicable California privacy laws.

Depending on the circumstances, these rights may include rights to know or access certain personal information, request correction or deletion, and exercise applicable rights concerning certain uses or disclosures of personal information.

Purlpivot does not sell personal information in exchange for monetary consideration. If applicable law gives you additional privacy rights, you may contact us to exercise those rights.

Do Not Track Signals

Certain browsers provide “Do Not Track” or similar privacy signals.

Because browser and device privacy technologies may vary, our handling of such signals will depend on the technologies we use and the requirements of applicable law.

Where required by applicable law, we will provide appropriate controls concerning cookies, targeted advertising, or similar tracking technologies.

8. Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect or solicit personal information from children under 13.

If you believe that a child under the age of 13 has provided personal information to us, please contact us at:

support@purlpivot.com

We will review the request and take appropriate steps to delete the information where required by applicable law.

If the minimum age for providing consent to data processing or using online services is higher in your jurisdiction, the applicable local requirement may apply.

9. Data Retention & Security Incidents

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business and transaction records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing applicable agreements.

The appropriate retention period may vary depending on the type of information, the purpose for which it was collected, applicable legal requirements, and legitimate business needs.

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, mitigate, and respond to the incident in accordance with applicable laws.

Where notification to affected individuals, regulators, or other parties is legally required, we will provide notification in accordance with the applicable legal requirements.

10. Marketing Communications

We may collect and use email addresses for purposes including:

  • Processing and fulfilling orders
  • Sending order confirmations and shipping information
  • Providing tracking and delivery updates
  • Responding to customer inquiries
  • Sending service-related communications
  • Sending promotional communications where permitted by applicable law and where you have provided the required consent or other applicable legal basis

For marketing communications, we aim to comply with applicable laws and regulations.

Unsubscribe Option

You may unsubscribe from promotional emails at any time by using the “unsubscribe” link included in our marketing communications, where available.

After receiving a valid unsubscribe request, we will process the request within the period required by applicable law.

Please note that even if you unsubscribe from marketing emails, we may still send transactional or service-related communications concerning your orders, account, purchases, or customer service requests.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us:

Email:
support@purlpivot.com

Phone:
+85295331498

Customer Service Hours:
Monday to Friday, 9:00 AM (GMT-8)  – 5:00 PM (GMT-8)

Company Name:
HONG KONG DOME INTERNATIONAL LIMITED

Company Address:
UNIT 35, FLAT B, 11/F, WONG KING IND BUILDING
2-4 TAI YAU STREET
SAN PO KONG, HONG KONG

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Your continued use of the Purlpivot website after an updated Privacy Policy becomes effective will be subject to the updated policy, to the extent permitted by applicable law.