Shipping Policy

At Purlpivot, we are committed to providing a clear, reliable, and transparent shipping experience. Please review the following information regarding order processing, shipping, tracking, delivery, and related issues.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day. During holidays, promotional periods, or other high-volume periods, processing times may be slightly longer.

Once an order has entered fulfillment or shipping preparation, we may no longer be able to modify or cancel it.

2. Estimated Shipping Time

Our estimated delivery time frame for standard shipping is:

United States:
5–10 business days after dispatch

Other countries and regions:
10–20 business days after dispatch

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary due to factors such as:

Destination country or region
Customs clearance
Carrier delays
Weather conditions
Public holidays
Local delivery conditions
Other circumstances beyond our reasonable control

3. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation containing tracking information.

Please allow approximately 24–72 hours after shipment for tracking information to become active or update in the carrier's system.

Tracking updates may occasionally be delayed while a package is in transit.

4. Address Changes and Order Cancellation

If you need to change your shipping address or request an order cancellation, please contact us within 12 hours after placing your order.

Email: support@purlpivot.com
Phone: +85295331498

We will make reasonable efforts to accommodate your request. However, changes or cancellations cannot be guaranteed once an order has entered fulfillment, shipping preparation, or has already been dispatched.

Customers are responsible for providing complete and accurate shipping information when placing an order.

5. Incorrect or Incomplete Shipping Information

Please carefully review your shipping address before submitting your order.

Purlpivot is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests reshipment.

6. Delayed Packages

Carrier tracking may occasionally show limited or delayed updates while a package is in transit.

If your package has not arrived within the estimated delivery period, please check the tracking information first and allow reasonable additional time for carrier or customs delays.

If the delay appears unusual or tracking has not updated for an extended period, please contact us so we can review the shipment information.

7. Lost Packages

If a package is confirmed as lost by the shipping carrier, Purlpivot will review the circumstances and provide an appropriate resolution.

Depending on the situation, the resolution may include:

A replacement shipment
A refund
Another reasonable resolution

We may request additional information or confirmation from the carrier before providing a final resolution.

8. Packages Marked as Delivered but Not Received

If tracking information shows that your package has been delivered but you cannot locate it, please first check:

Your mailbox or delivery area
Other household members
Neighbors
Building reception or management
Any safe location where the carrier may have left the package

You may also contact the shipping carrier directly for additional delivery information.

Purlpivot will assist in reviewing available shipping information where appropriate. However, we cannot guarantee a replacement or refund when carrier records confirm successful delivery.

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact us as soon as possible.

For eligibility requirements and resolution procedures, please refer to our Return & Refund Policy.

10. Customs, Duties, and Import Taxes

International shipments may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country or region.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee charged by Purlpivot.

Customs processing may also cause additional delivery delays.

11. Return Shipping Information

Please do not return products without first contacting us and receiving return authorization.

Return Address:
UNIT 35, FLAT B, 11/F, WONG KING IND BUILDING,
2-4, TAI YAU STREET, SAN PO KONG, HONG KONG

Please include your order number or other identifying information with the return package as instructed by our customer support team.

Items sent to an unauthorized address or returned without prior approval may not be accepted or processed.

For complete return and refund requirements, please review our Return & Refund Policy.

12. Contact Information

If you have questions about shipping, tracking, delivery, or your order, please contact:

Purlpivot Customer Support